Responsible for communications between foodpanda and vendors via all available channels including facebook, email, instant message platforms, SMS;
Responsible for managing restaurant portal including university content, including local language review/translation & video voice recording;
Manage partner service, partner care, help juice and communications contents in terms of contents/local language review;
Drive Vendor NPS responses and scores;
Work toward vendor experience KPIs against daily, weekly and monthly targets (Communication/Vendor Engagement, VNPS);
Design and create relevant content to be used for vender communication - all vertical;
Work across teams to regularly eliminate unnecessary processes and continually implement new ways to enhance Vendor Experience;
Support the manager to identify challenges and opportunities to develop and improve solutions and strengthen the overall Vendor experience and bring changes where necessary;
Ad-hoc tasks as assigned by manager.
What you need to be successful
Bachelor’s degree in marketing / management or equivalent preferred;
Ideally 2 years of relevant working experience: account / partner management, sales / after sales management, customer services / relationship management or relevant;
Demonstrated experiences or skills in communication, creativity, content creation/writing – social media/ digital is an advantage;
Fast to react to problem and able to come up with creative solutions as necessary, by coordinating with relevant stakeholders;
Ability to communicate and coordinate effectively and work collaboratively across different local and regional teams;
Good command of Lao and English languages (spoken and written).
Who we are
"To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.
What's in it for you
Dynamic and challenging working environment with a steep learning curve.
Culture that empowers you to take full ownership of your work and career.
Great working atmosphere with regular company and team events.
Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
Competitive package, incentives, allowances, food perks, insurance, and more.
Commitment to developing you personally and professionally.
Oversee the growth of all new vendors with metrics including operations, commercial performance, and any other special projects;Manage and develop team members to achieve team KPI;Responsible for deve
