Oversee the growth of all new vendors with metrics including operations, commercial performance, and any other special projects;
Manage and develop team members to achieve team KPI;
Responsible for development of vendors after acquisition and maximize their potential, including but not limited to supporting of the onboarding and incubation process for the restaurants;
Manage and resolve vendor-related inquiries, issues, and escalations;
Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform;
Work closely with HoD and Manager and provide guidance to team members to ensure continuous increase in productivity, motivation, learning and process improvement;
Analyze vendor performance data, understand pain points and develop strategic plans to boost team's performance;
Other ad hoc tasks as assigned.
What you need to be successful
2+ years relevant work experience in Account Management / Sales preferred;
Prior experience and the passion in building/managing teams;
A natural flair for building relationships;
Always ready to meet and understand their needs or support requirements for both external (vendors) and internal (regional/global/local) teams;
Previous experience in a startup environment, specifically online marketplaces ideal;
Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments;
Comfortable with data analysis, presentation, and report;
Previous F&B experience is highly valued;
Good in English & Lao; other language skills would be a plus.
Who we are
"To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.
What's in it for you
Dynamic and challenging working environment with a steep learning curve.
Culture that empowers you to take full ownership of your work and career.
Great working atmosphere with regular company and team events.
Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
Competitive package, incentives, allowances, food perks, insurance, and more.
Commitment to developing you personally and professionally.
Responsible for communications between foodpanda and vendors via all available channels including facebook, email, instant message platforms, SMS;Responsible for managing restaurant portal including u
