Job description
Assist with the maintenance of accurate articles:
-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare
-Self-starter and able to work independently with minimal supervision
-Able to work on multiple projects while delivering within deadlines
Support articles updates in line with latest SOP releases:
-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly
-Ensure that SOP updates are accurate and uploaded in a timely manner
Liaising with local teams for translations:
-Monitor content translations, and ensure completion within strict deadlines
Assist Manager with other tasks on an ad hoc basis:
-Support Manager with ongoing projects on an ad hoc basis
Good English communication skills
Familiarity with CS SOPs
Meticulous and high attention to detail
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Benefits at foodpanda
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Salary
Location
Kuala Lumpur, Malaysia
Job Type
Permanent
Location
Kuala Lumpur
Brands
foodpanda
Job Category
Operations Support & Training
Time Type
Full-time
Remote Working
On-Site
Description
* Analyze and monitor workforce management costs, including labor expenses, overheads, and related expenditures.* Develop, implement, and manage budgets for workforce management operations, forecastin
Reference
579a0604-2c10-4b65-951d-6635f2147efd
Expiry Date
Monday, 01 January 0001
Salary
Location
Kuala Lumpur, Malaysia
Job Type
Permanent
Location
Kuala Lumpur
Brands
foodpanda
Job Category
Operations Support & Training
Time Type
Full-time
Remote Working
On-Site
Description
- Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.· Make real-time adjustments to schedules in response to unexpe
Reference
62856979-aaa8-4090-a90a-f6dd1ac4b485
Expiry Date
Monday, 01 January 0001
Salary
Location
Kuala Lumpur, Malaysia
Job Type
Permanent
Location
Kuala Lumpur
Brands
foodpanda
Job Category
Operations Support & Training
Time Type
Full-time
Remote Working
On-Site
Description
• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights. • Identify performance gaps and collaborate with vendors and internal stakeholders on cor
Reference
2c244500-29de-4eef-bb8d-44db15ba5c33
Expiry Date
Monday, 01 January 0001