Job description
WHAT YOU WILL OWN:
● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Benefits at foodpanda
Within our diverse community, we know that each of us has different lifestyles and preferences. Find out more about our benefits.
Our benefitsSome roles you might be interested in
Salary
Location
Kuala Lumpur, Malaysia
Job Type
Permanent
Location
Kuala Lumpur
Brands
foodpanda
Job Category
Cutomer Care
Time Type
Full-time
Remote Working
On site
Description
ROLE POSITIONING AND OBJECTIVES To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinki
Reference
3c7795f0-6d46-4e26-ab70-d64540ce186e
Expiry Date
Monday, 01 January 0001
Salary
Location
Kuala Lumpur, Malaysia
Job Type
Permanent
Location
Kuala Lumpur
Brands
foodpanda
Job Category
Cutomer Care
Time Type
Full-time
Remote Working
On site
Description
WHAT YOU WILL OWN:● Ensure the highest quality of customer service to vendors● Process orders and manage relationships with hundreds of restaurants● Deliberate with customers or supervising personnel
Reference
f219d572-72ef-4c05-960e-7e3c66bf7f86
Expiry Date
Monday, 01 January 0001
Salary
Location
Kuala Lumpur, Malaysia
Job Type
Permanent
Location
Kuala Lumpur
Brands
foodpanda
Job Category
Cutomer Care
Time Type
Full-time
Remote Working
On site
Description
WHAT YOU WILL OWN: ● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and transmission (device / apps) related topics based o
Reference
8f7fe6e5-8ad1-4040-af1e-c830aa4b5239
Expiry Date
Monday, 01 January 0001