Perform manual tasks and operations in the Control Center with accuracy and attention to detail.
Monitor systems and processes, ensuring tasks are completed without errors.
Follow step-by-step instructions and procedures precisely to ensure operational success.
Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
Collaborate with team members to ensure all tasks are completed effectively and efficiently.
Understand and follow explanations of processes to apply them accurately.
Take on additional tasks as required, depending on workload and team needs.
Work flexible shifts to ensure seamless 24/7 coverage.
Qualifications
B2 level of English (written and spoken) required, with the ability to understand and communicate processes effectively.
Exceptional attention to detail and a high level of concentration.
Proficient in MS Office and Google Docs (G-docs).
Ability to follow instructions and procedures accurately.
Willingness to raise concerns or ask questions when necessary.
Good communication skills and ability to work in a team environment.
Previous experience in a control center or similar environment is a plus but not required.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
BPO Performance ManagementMonitor outsourced vendors' performance against SLAs and KPIs for both service and commercial metrics.Conduct comprehensive performance reviews and trend analyses to identify
Key Responsibilities:Build process with the Work Force Management (WFM) team to ensure all yearly models and ongoing monthly adjustments to headcount and productive hours are integrated into the finan
Key Responsibilities:Draft, negotiate, and manage contracts with BPO partners, ensuring clarity on terms, including SLAs, penalties, bonuses, and compliance requirements. You are responsible for main
