Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
Assist in strategic planning to improve shop performance
Monitor and analyze account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops
Project Management Function
Acting as the person in charge for special projects that run across market or align with HoD (Head of Department)
Planning and executing projects from initiation to completion
Setting project goals, timelines, and deliverables
Coordinating with stakeholders and team members
Monitoring project progress and addressing risks
Creating and maintaining project documentation
Conducting regular project status meetings
Managing scope and change requests
Support Function
Assist in ad-hoc project rollouts
Participate in regional monthly meetings
Collaborate with various departments to enhance vendor performance and address issues
Support other teams such as QA and Sales by collecting pertinent data
Complete other tasks as assigned by the line manager
What you need to be successful
Bachelor’s degree in Business Administration, or a related field
At least 2-3 years of account management experience
Ability to communicate effectively across geographical and cultural boundaries & to navigate in large matrix organizations
Strong analytical, problem solving, and strategic planning skills
Ability to manage internal & external stakeholders efficiently
Excellent verbal and written communication skills in English and competent presentation skills
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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Manage a portfolio of longtail (SMB) accounts, ensuring alignment with company goals and tracking progress towards objectives.Collaborate closely with internal teams to enhance the quality of our vend
Serve as the primary point of contact for our top vendors, fostering strong relationships to ensure successful partnerships between foodpanda and restaurant owners.Identify and troubleshoot problem ar
