Understanding tickets/cases and solving customer issues
Managing SLA and average handling time through quick understanding
Able to follow order processing system and internal tools
Meet quality targets while maintaining SLA
Perform any ad-hoc tasks assigned by the Team Lead / Supervisor
What you need to be successful
To have successfully completed HSC/A levels, is a current undergraduate student
Good typing skills. Typing speed 30-50 words per minute
Willing to work 6 days and 6 hours per day in different shifts (day/night)
Strong in communications skills
We are dynamic, candidate needs to be a doer and adapt constantly to many changes
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Attending inbound and outbound chats/calls, solving vendor issues.Must have problem-solving skills and follow timelines when assigned for tasks.Managing live chat, maintaining a typing speed of 30-50
Manage and supervise a team of 7–10 agents on a daily basis.Prepare and maintain team rosters, shift schedules, and manpower planning.Monitor and manage agent attendance, leaves, overtime (OT), and ad
